| Issue ID | 1302393 |
| Internal NHTSA # | 10888627 |
| Manufacurer | Mercedes-Benz USA, LLC. |
| Brand | MERCEDES BENZ |
| Model | ML350 |
| Model Year | 2011 |
| File date | 22/07/16 |
| Component | ELECTRICAL SYSTEM |
| Product type code | VEHICLE |
| Description of the problem | There was a service campaign no. 2013040001, issued april, 2013 from daimler ag, the manufacturer of mercedes- benz vehicles, for models 164 , x164, 251, model years 2011-2012. It stated that "due to a supplier process issue the electronic ignition switch does not correspond to specification which may lead to a no start condition when turning the key." i am the second owner of this vehicle, purchased december, 2014. Sunset auto sales purchased this vehicle in december, which is my husband's car lot. The vehicle was doing this randomly and dealership could not find fault code. Dealership had to replace ignition switch july 22, 2016 and invoice states " found eis to be defective. Replaced eis and problem no longer detected at this time." i contacted mercedes customer care service to have this repair compensated and was told my vehicle was not in the recall, there wasn't any recall for the eis, and they didn't know how my vehicle had been taken care of and would not compensate for this. I was not aware of any method to take care of vehicle that would care for the eis. My vehicle year and model was included in this campaign, that had no end date, i might add. I explained that being stranded because of a no start situation would not be good, given my medical condition. I feel because the ignition switch is a documented defect, described in the service campaign letter with no end date, mercedes should have compensated me for this expense. |
| Vehicle Mileage at Failure | |
| Number of Occurences | |
| Source of the issue | NHTSA WEB SITE |
| City and State | FAIRFIELD, TX |
| VIN pattern | 4JGBB5GB4BAXXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | N |
| Was part original equipment? | |
| No. of injured persons | |
| No. of fatalities | |
| Date of purchase | 07/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
| Number of cylinders | |
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| DoT tire identifier | |
| Tire size | |
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| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | |
| Dealer's telephone number | |
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